Although all other functions of the Data Loss Prevention environment may be functioning as expected, the VontuMonitorController service fails to start. Furthermore, examination of the VontuMonitorController log may indicate that a NullPointerException has occurred.
SEVERE: Error starting monitor controller
This issue has been linked to a missing 'temp' directory in the \SymantecDLP\Protect\ directory. To resolve the issue, follow the steps below:
If any further issues are seen starting VontuMonitorController, including other SEVERE errors, contact Symantec DLP Technical Support.