In environments where the Symantec Endpoint Protection Manager is configured using embedded database, the embedded database service crashes frequently. This causes the scheduled or manual database backups to fail intermittently.
Event viewer Application logs:
Service Control Manager
The Symantec Embedded Database service terminated unexpectedly. It has done this 1 time(s).
The following corrective action will be taken in 10000 milliseconds: Restart the service.
xxxx-xx-xx 23:59:49.194 THREAD 101 INFO: BinaryFileCollection>> backup
xxxx-xx-xx 00:09:04.332 THREAD 101 SEVERE: The backup did not complete successfully. Exception: [Sybase][JDBC Driver][SQL Anywhere]Connection was terminated
xxxx-xx-xx 00:09:04.332 THREAD 101 INFO: Time taken for entire site backup is  milliseconds
xxxx-xx-xx 00:09:07.383 THREAD 101 FINE: connection is null.
This problem is fixed in Symantec Endpoint Protection 14. For information on how to obtain the latest build of Symantec Endpoint Protection, read
Download the latest version of Symantec Endpoint Protection