When you highlight the Red Critical, you see that the device failed to connect to Symantec for content updates. See Error Message section.
Symantec is aware of this issue and will update this document when a solution becomes available. It is not necessary to log a support case on this issue. Please subscribe to this article to be notified of any updates.
There are workarounds available:
If you use a Proxy to connect to the Internet:
- please configure ATP appliance to connect directly to the internet
- please contact support if this is not possible