This is the pointfix for issue with AeXNSAgentHostSurrogate32.exe process crash happening Windows 8.1 x64 OS. Also includes fix for issue when AM not counting executable start from UNC or network mapped drives (see TECH232189).
This point-fix is for version 7.5 SP1 HF5. You will need to upgrade to this version before applying this fix.
Covered issues are not reproducible on later versions of Application Metering 7.6 and 8.0 due to redesign of the whole component.
HOW TO INSTALL THIS POINTFIX
On Server Side:
On Client Side:
Pointfix is applicable for Inventory Solution 7.5 SP1 HF5 with following comment:
If pointfix to be applied to 7.5 SP1 HF5 without any inventory pointfixes, then filter “Windows Computers Requiring Application Metering Plug-in Upgrade” needs to be modified if for whatever reason it will be decided to remove this pointfix. After point fix is uninstalled above filter should be edityed and Application metering version should be corrected to 7.5.3300 to match AM agent version from default Inventory Solution 7.5 SP1 HF5
NB! Pointfix has following known issues with Windows XP and Vista clients. Please check any applies to your system before applying.