When either logging in to the Spam Manager or attempting to release a spam message, on an intermittent basis, the Spam Manager displays an error. If attempting to release a message, the message is not released from Spam Quarantine. Error displayed in client browser is similar to the following:
In the single reported case of this symptom, the cause was found to be corruption in the spam database of an individual end user.
To determine the cause of the error and obtain a solution