This solution guides MSS Portal users on how to bulk update incidents while in the MSS Portal.
Updating multiple incidents simultaneously
Note: Please refer to the portal guide in the portal downloads section: Symantec MSS Portal Users Guide page 72-73
The Incidents grid lets you select a set of incidents so that you can update certain information in all of them simultaneously .
You can bulk update any of the following incident information:
■ Closure code
■ Reference number
To perform an incident bulk update:
1. In the Incidents grid, click the check box at the start of the row of all incidents you want updated simultaneously .
You can also click the check box at the top of that grid column to select all of the incidents on that grid page. Note that this action does not select all incidents across a multi-page grid, only those on the page currently displayed.
2. Click the Update button at the top of the grid.
3. In the Update Incident window, modify the incident information as needed.
Note that where you are restricted to a set of values, the field is a selection list. The other fields let you type your information free-form. Comments added in this window are appended to all of the selected incidents' activity logs.
4. Click Save.