When trying to use the Schemus LDAP Synchronization Tool you receive an Internal Server Error response.
Mail synchronization failed. There was a problem communicating with the Symantec.cloud server: (500) Internal Server Error
This error indicates that the incorrect password is configured in Schemus for the Symantec.cloud portal that is used for the synchronization. If the Symantec.cloud portal password has changed, this change must also be made within the Schemus settings and/or configuration.
To confirm that Schemus is using the correct password:
If this does not resolve your issue, please contact the Symantec.cloud support team.
Please Note :-
We recommend that you setup a separate / dedicated user account on the portal for Schemus. This would prevent your Primary Portal Account from ever becoming locked out. Please refer to TECH225960 for more information.