After upgrading the manager and console customer cannot log into the manager and agents are not connecting as well.
Failed login popup from the console when trying to login to the manager.
Sis-console.log file contains error message reported by customer i.e. 53 2014-10-07 18:35:22.836 [ERROR] [LoginHandler:55] java.sql.SQLException: Invalid column name 'Salt'
The first management server installed in an environment builds out the SCSPDB data base and then installs the server.exe binaries on the local system. When adding additional managers we use what we call a Tomcat only install this just installs the server.exe binaries to the local system and does not touch the SQL data base or even check the SQL schema.
Always check the registry value before upgrading and if it is present and set to TRUE remove the whole registry key or set the value to FALSE.
The full recommended procedure is as follows:
Customers with more than one manager or older single manager installs where the customer has upgraded the management server to newer hardware and retired the old manager/hardware.