When using the CMDB task "Update Organizational Hierarchy", found in Manage > Jobs and Tasks > Service and Asset Management > CMDB, this fails to add new or updated organizational groups to View > Organizational Views and Groups.
In general, this task should work successfully. However, a few areas of note should be evaluated to ensure that the user understands the purpose of this task and how it functions. If this fails to work, several areas to troubleshoot are also provided.
Usage Note: The Update Organizational Hierarchy task only updates Organizational Views and Groups with group and asset changes. It does not assign locations to computers, which is controlled by the Update Network Resource Location task. This task should be ran at least 30 minutes before the Update Organizational Hierarchy task is ran to ensure that Organizational Views and Groups are updated.
About the Update Organizational Hierarchies task
The CMDB task "Update Organizational Hierarchies" is designed to add or update CMDB Solution groups and their contents to the Organizational Views and Groups page. For example, Assets by Location and Contracts by Location are CMDB Solution groups controlled by this task. This task does not update Core areas that are generally populated by the Microsoft Active Director Import, such as Default. For more information about using this task, refer to the following article:
How to automatically update organizational hierarchy groups
Troubleshooting and best practices
How to use the CMDB task Update Network Resource Location to automatically assign locations to computers based on the computer's subnet