When searching for a computer by its Serial Number, it cannot be found. It may or may not have been previously able to be found.
Depending on the cause, this issue has several solutions. Review the following information to learn more about how Serial Numbers work and what to expect when searching for them.
About Serial Numbers
There are several areas where Serial Numbers are tracked at, which may or may not be the same value. These include:
Where Serial Numbers can be searched for at
Because there are different data classes that contain Serial Numbers, the user must understand which one they want to search for. Searching for the wrong type will result in no matches found. The following areas in the Symantec Management Console can be used to search for Serial Numbers, but are limited to a specific Serial Number data class:
How to troubleshoot being unable to find a Serial Number
When searching for a Serial Number and it isn't found, check the following to troubleshoot this:
How to troubleshoot "missing' Serial Numbers
If it is found that a Serial Number simply isn't available for any computer or are found on the wrong computer, the next set of questions are, where did it go, was it ever there to begin with? The following information provides some areas to troubleshoot this: