This article details some general troubleshooting steps to use with Symantec Endpoint Encryption Removable Media Encryption version 11.0.
If you need help, press F1 or click the Help (?) icon to open the context-sensitive help of Symantec Endpoint Encryption.
Enabling the Debug Logging
The following are the possible reasons for ACCESS DENIED error messages that appear when you try to access a device protected with Removable Media Encryption:
If encountering File Corruption while Burning software, attempt the following:
*Update Windows to the latest version. Many times these issues are affected by drivers, and Windows updates could potentially solve these types of issues.
*Update BIOS version if available.
*Update third-party driver updates, such as chipset drivers from manufacturer