When changing scan settings on a manual or scheduled scan Symantec Mail Security for Microsoft Exchange (SMSMSE) fails to display the list of public folders or mailboxes when the Exchange WebService (EWS) URL is returned incorrectly from Exchange AutoDiscover.
Conditions
The URL contained in the registry key used by SMSMSE to define the Exchange Web Services URL is either missing or incorrect.
Registry key locations:
7.5.6 and earlier: HKEY_LOCAL_MACHINE\Software\Wow6432Node\Symantec\<version>\Server\ExchangeWebserviceURL
7.9 and later: HKEY_LOCAL_MACHINE\Software\Symantec\SMSMSE\<version>\Server\ExchangeWebserviceURL
Exchange Auto-Discover is either returning an improper Client Access Server (CAS) URL, or is not responding to the request for the CAS URL.
Note: Auto-Discover queries can only be disabled in SMSMSE 7.0.3 and later
Disable the AutoDiscover query and manually enter the appropriate CAS URL.
To disable the Exchange Auto-Discover Query and manually enter the appropriate CAS URL
- Checking credentials in Services working properly if service fails to start (example):
- Checking Registry Settings with browser (example):
Results after successfully logging in (example)