File Reader fails to start on 64-bit Linux servers after being upgraded with the following error:
Summary File Reader failed to start
Detail Error starting File Reader. /opt/Vontu/Protect/lib/native/libcontentextractionjni-11.1.0.so: libaprutil-1.so.0: wrong ELF class: ELFCLASS32 No incidents will be detected.
This condition is caused by running the 32-bit version of DLP on a 64-bit Linux system, which is not supported. During the upgrade, 64-bit versions of many binaries and libraries overwrite the 32-bit versions and corrupt the installation. To resolve this issue, perform the following steps:
1. Backup the /opt/Vontu/ directory.
2. Uninstall the DLP software.
3. Reinstall DLP using the 64-bit installer.
4. Restore any custom keystore or configuration files.