Symantec Protection for SharePoint Server 6.0.x service ("SymantecSharePointScan" \ Symantec.Sharepoint.SPSSService.exe) doesn't start and remains in a "stopping" state right after starting it or reboot.
Log Name: Application
Source: Symantec Protection for SharePoint Servers Service
Date: 18/06/2014 09:09:39
Event ID: 0
The following information was included with the event:
Module=RTCommand.GetScanEngineInfoList | Exception message=There is an error in XML document (0, 0). | Inner exception message=Root element is missing. | Stack= at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream)
at Symantec.Sharepoint.Service.RTCommand.Service.GetScanEngineInfoList(String spssMachine)
Corrupt SPSS service caused by XML file corruption.
This issue is resolved in SPSS 6.0.5. For earlier versions, the following workaround is the quickest way to resolve the problem:
If the above fails, the problem might be due to incorrectly assigned database permissions of the Sharepoint service account. Please refer to the SPSS Best Practice Technote for more information:
As a last resort, SPSS can be uninstalled and reinstalled: