When editing a asset such as a computer or software license, the user is unable to edit a particular field, such Cost Center Ownership or Cost Items. A script error appears at the bottom left of the browser, such as "Error on page" or "Done". Or, after editing such a field, an error occurs in a pop-up window such as "An error has occurred in the script on this page." The inability to save an asset may also be an issue.
Various. Example errors include:
Fields may also appear with missing UI elements, such as:
The required Symantec or Altiris ActiveX/Internet Explorer plug-ins in Internet Explorer are either not installed or disabled, or, the logged in Windows user account does not have sufficient permissions to install or use them, such as if they are in a role lower than Power User or have a GPO applied to their computer and/or Windows user account that prevents ActiveX/Internet Explorer plug-ins from being installed or used. This results in locked down areas of Internet Explorer that prevent the use of these components that Altiris requires. Note: Similar behavior may also occur for when the Symantec Management Platform Console is trying to install .CAB files, some of which may be what is trying to install for the ActiveX/Internet Explorer plug-ins.
Enable or install the required Symantec or Altiris ActiveX/Internet Explorer plug-ins in Internet Explorer, or, have your network administrator grant sufficient permissions for your Windows user account to install and use them. The following sections describe areas to check for these locked down areas.
How to Check What ActiveX/Internet Explorer Plug-ins are Installed
If these are not loaded at all, however, ensure that the logged in Windows user is at least a Power User and does not have a GPO preventing installing and using ActiveX/Internet Explorer plug-ins applied to them. Also, ensure that the Security and Advanced sections of Internet Options are not set to disable scripting options, which can also result in this issue. Once the user is in the right role and doesn't have a GPO preventing this, and the browser's Security and Advanced sections are not disabling scripting, close the browser, re-open it, and then go back to the area that is seeing the issue. This should then prompt the user to install the ActiveX/Internet Explorer plug-in, either at the top of the browser, or in a pop-up window, depending on the component.
How to Check if there is GPO Applied to Your Windows User Account (or Computer)
Another way to check a GPO is: