The User only template check box isn't being honor when creating an incident template. All templates are being created as User only templates even though the User Only Template check box isn't selected.
The UserOnlyTemplate variable's value isn't checked before the template is created. This causes the template to be created specifically for the logged in user.
Use the following steps to update the SD.Feeder.TechnicianIncidentForms.
If you have any incident templates that were suppose to be global templates before this change was put into place you can use the following SQL query to update the templates
--This will display all the current user templates
SELECT ImIncidentTemplate_id, TemplateName, TemplateDescription, CreatedBy FROM ImIncidentTemplate
WHERE CreatedBy <> 'System'