Though Android devices defended by Symantec Mobile Security 7.2 can communicate with the Symantec Management Platform (SMP), there is a "Verify Failed" message listed against the Mobile Security Gateway (MSG) in the GUI. Clicking on the "Verify" button causes "Verifying" to be displayed for several minutes, but this always results in "Verify Failed."
The Altiris Log Viewer will contain entries like the following every time that the admin attempts to verify their Mobile Security Gateway:
"10/19/2012 2:13:19 PM","EventQueueDispatcher::Dispatch
( Exception Details: Altiris.NS.Exceptions.AeXException: Failed to load inventory. [Failed to commit fast insert in class : 5d3fb35c-da70-4abd-8529-af8024fc5916 Mobile Security Gateway Please check the data in that class for invalid entries.] ---> Altiris.NS.Exceptions.AeXException: Failed to commit fast insert in class : 5d3fb35c-da70-4abd-8529-af8024fc5916 Mobile Security Gateway Please check the data in that class for invalid entries. ---> System.ArgumentException: String was not recognized as a valid DateTime.Couldn't store <19/10/2012 13:13:16> in LastVerified Column. Expected type is DateTime. ---> System.FormatException: String was not recognized as a valid DateTime.
at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles)
Inner Extra Details: Type=System.FormatException Src=mscorlib )","Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch","AeXSvc","77"
"10/19/2012 2:13:19 PM","Failed to process NSE :
If the Android mobile devices can successfully communicate with their server, then this inaccurate "Verify failed" message can be treated as a known cosmetic issue. It is also possible to eliminate these inaccurate status messages through the following steps.
This issue is often resolved by upgrading the underlying SMP (Altiris) server from version 7.1.8280 to 7.1.8400 (or the latest available). Upgrading is the recommended first step.
These steps should also solve the problem:
If Android devices cannot communicate through a MSG which is listed as "verify failed" and the log entries in the Altiris Log Viewer do not match the above, contact Technical Support to troubleshoot the matter.
Date and Time formats on the server are set to European or non-US settings, or otherwise do not match what is expected.