Uploading and switching customized Web Email Protection templates will take some time. Even though a Web Email Protection customized template may be only a few MBs in size, the process can take several minutes to complete, especially if the Symantec Encryption Management Server (formerly known as PGP Universal Server) is part of a cluster. While the template is uploading, additional problems can occur by attempting to make any additional changes to the Web Email Protection service.
Be patient when working with customized Web Messenger templates. The Symantec Encryption Management Server will take several minutes to upload and/or switch to new customized templates because the uploading of new templates need to be processed as new Web Email Protection customization files on the server. Switching to a new customized template also needs to process these configuration files, so when uploading a new template to the Symantec Encryption Management Server, and the Symantec Encryption Management Server UI shows the template has been uploaded, please wait an additional 20 minutes before attempting to *assign* the template. It is not unreasonable for this process to take upwards of 20 minutes for a fairly small MB customized Web Email Protection template, even when replication is very fast.