There is a need to change the password of the Application Identity (AppID) that the Symantec Management Platform (SMP) runs under.
Method 1: Using a Temporary Account. This is the most commonly used.
Method 2: IIS Session Cache/Persistence. Only use this method if you are confident in IIS cache and session persistence not being interrupted from start to finish. Before the AppID password has changed, and access to SMP console is still available. If this method fails, method 3 will be required to be followed.
(If access is no longer possible, you will need to use the command line tool listed in Method 3, below.)
Note: You will need to manually update the WMI protocol credentials (or you will get audit failures) which can be found in the management console under Settings, All Settings, Monitoring and Alerting, Protocol Management, Connection Profiles, Manage Connection Profiles, select the Default Connection Profile, edit the profile, and go down to the WMI section. Alternatively, you can use a domain account that has local admin rights on your systems or disable the WMI section altogether if you are not using components like the power on computers if necessary feature, Network Discovery, Inventory for Network Devices (agent-less inventory), Monitor Solution, Real-Time System Manager, etc.
Method 3: Command line or recovery option:
Command line tool if access to the SMP console is no longer possible, or a need to script the task is needed.
The aexconfig.exe utility can be used to set the AppID and/or AppID password. (from \Notification Server\bin directory and run aexconfig /? to see additional options).
Note: If the Password contains special characters include the password in quotes. password:"[email protected]". Also, avoid using the "!" charter if possible. This tool is a command line tool, and that character can be difficult for the command line to ignore even within quotes.
Also Remember: If you are using IT Analytics you will need to update the password for the Reporting Services Data Source using the steps found in TECH200790.