This article contains recommended guidelines and steps to help admins troubleshoot Scan Engine crashes.
The following checklist should help troubleshoot and investigate Symantec Scan Engine (SSE) related crashes.
Collecting additional crash evidence
Important: some of the above steps may not be applicable to those scenarios where the crashes are occurring on a random basis, since the resource usage could be too intenstive for the systems. In such cases, please discuss the next steps with Symantec Technical Support to best assess which steps to take.
For more info, please refer to the Related Articles section.