There is a new feature in ServiceDesk 7.1 SP2 to add attachments to KB articles. However, when an end user is viewing a Knowledge Base article that has an attachment, they try to open it and get and error 'Error loading document version' and they cannot open the attachment.
Application Name : ProcessManager
Process ID : 2148
Date :1/10/2012 2:17:36 PM
Log Level :Error
Log Category :Docman
Machine Name : Altiris
[docman service] Error loading latest document version.
[docman service] Client Host Information:
[docman service] IP: 10.10.10.10
[docman service] HostName: 10.10.10.10.
[docman service] Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.2; WOW64)
[docman service] -- error.ToString() --
[docman service] System.Exception: You don't have permission to view this document.
[docman service] at LogicBase.Ensemble.Docman.Docman.GetLatestDocumentVersion(String sessionID, String documentID)
Users do not have permissions on the attachments. Process Manager Portal does not automatically set permissions on the documents for user access.
The permissions need to be set for each document that is loaded into the Process Manager Portal Documents.
ServiceDesk 7.1 SP2