"Unexpected server error" message appears every minute in SEP Manager 12.1 console after migration

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Article ID: 154709

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager (SEPM) 11.0 has been migrated to SEPM 12.1. Since then, "Unexpected server error" message appears every minute in Admin > Servers bottom right corner in the console.

 

Errors found in %sepm%\Tomcat\logs\scm-server-0.log:

2011-07-26 10:34:50.151 THREAD 24 GRAVE: Unknown Exception in: com.sygate.scm.server.task.PackageTask
java.lang.NullPointerException
 at com.sygate.scm.server.publisher.compiler.logicaobject.FwFirewallPolicyObject.buildFirewallPolicy(FwFirewallPolicyObject.java:387)
 at com.sygate.scm.server.publisher.compiler.logicaobject.FwFirewallPolicyObject.buildFirewallPolicy(FwFirewallPolicyObject.java:248)
 at com.sygate.scm.server.publisher.compiler.logicaobject.FwFirewallPolicyObject.compile(FwFirewallPolicyObject.java:227)
 at com.sygate.scm.server.publisher.compiler.Spa50ProfileCompiler.buildFirewallPolicy(Spa50ProfileCompiler.java:2171)
 at com.sygate.scm.server.publisher.compiler.Spa50ProfileCompiler.compile(Spa50ProfileCompiler.java:906)
 at com.sygate.scm.server.task.PackageTask.updateProfile(PackageTask.java:1813)
 at com.sygate.scm.server.task.PackageTask.updateGroups(PackageTask.java:1460)
 at com.sygate.scm.server.task.PackageTask.checkGroupDirectory(PackageTask.java:1382)
 at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:440)
 at java.util.TimerThread.mainLoop(Timer.java:512)
 at java.util.TimerThread.run(Timer.java:462)
2011-07-26 10:35:00.643 THREAD 24 ATTENTION: No status. Recompile all groups.

 

Error in SEPM console:

 

 

Cause

Issue with Firewall policies due to the migration.

 

Resolution

1. Go to Policies > Firewall in the console

2. Copy all existing Firewall policies

3. Assign copies to appropriate groups and locations

4. Remove old policies

 


Applies To

SEPM 12.1 freshly migrated from SEPM 11.0.

 

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