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Error: "Failed to download and/or install the remote Installation Service" when performing Remote Push install of Endpoint Protection clients

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Article ID: 154618

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Remote Push install of Symantec Endpoint Protection (SEP) clients fails, and you see the following error message in the Clientremote.log file:

In C:\Windows\TEMP\Clientremote.log:
12/30/19 07:44:02 [8872] - service file copy >>>  src: C:\Windows\TEMP\vprFBD3.tmp  target: \\<clientIP>\C$\TEMP\Clt-Inst\vpremote.dat
12/30/19 07:44:02 [8872] - service file copy >>>  src: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\bin\vpremote.exe  target: \\<clientIP>\C$\TEMP\Clt-Inst\vpremote.exe
12/30/19 07:44:23 [8872] - Deployment Failed for: <clientIP>
12/30/19 07:44:23 [8872] - Error: -2   ApiError: 0  Message: Failed to download and/or install the remote Installation Service. The remote procedure call failed and did not execute.

Resolution

To learn how to perform a remote push, see Installing Symantec Endpoint Protection clients with Remote Push.

Troubleshooting

Remote push fails

If Remote Push is unable to push the installation package to the client computer, verify that you have adequately prepared the client computer for remote deployment. Also verify that any existing firewall software does not block the communication ports required for remote push deployment of SEP clients.

Remote push works, but client installation fails

To troubleshoot a failed client installation, review the Endpoint Protection SIS_INST.log and SEP_INST.log log files.