The hard disk is encrypted using Whole Disk Encryption with PGP Desktop 9.x or 10.x software. Once the hard disk is encrypted and Microsoft KB 2393802 is installed the machine goes into a constant reboot cycle. If the reboot upon failure option is disabled a blue screen system error is displayed which indicates there is a problem in pgpwde.sys.
Blue screen with an error code stating a problem in the pgpwde.sys driver.
Some machines had the following exception code logged:
stop 0x0000007f (0x000000008, 0x,ba350d70, 0x00000000, 0x00000000)
This windows KB update applies a patch to the windows kernel
We have also found the following Intel Graphics graphics card driver versions to be a culprit as well:
Our recommendations are to upgrade to PGP WDE 10.1.1; the lower stack utilization allows it to fit in the reduced area. Thus far, we have not seen a case where this did not fix the problem; the reduction in available stack space from the MS patch must be less than 500 bytes. You should also proactively upgrade your Intel Graphics driver to one of the known good versions listed below.
Known good versions of the Intel Graphics driver to update to are:
A quick workaround would be disabling MEMLOCK feature. (Go to registry , find MEMLOCK pgp key, set to 0, reboot) . This can mean a security exposure since key´s passphrase in system memory will be allocated unencrypted.
Anyway, all PGP features and components will work as usual.
Most commonly affected operating system - Windows XP Service Pack 3
Microsoft patch applies to Windows Vista and Windows 7 as well PGP Desktop 9x and 10.x family
Intel Integrated Graphics Card