Domino Server crashes with SMSDOM Panic: FileHandle is Invalid in ReplaceRepairedAttachment

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Article ID: 154082

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Updated On:

Products

Mail Security for Domino

Issue/Introduction

When performing manual or scheduled scans the Domino Server crashes in nntask.exe.

SMSDOM Panic: FileHandle is Invalid in ReplaceRepairedAttachment

Cause

The current temp directory, C:\WINDOWS\TEMP\ contained at least 1,000 SMSxxxxxx.tmp files from previous Domino Server crashes / issues with older versions of Symantec Mail Security for Domino

Resolution

1) Before restarting the Domino Server clean up any SMSxxxxxx.tmp files in the C:\WINDOWS\TEMP\ directory.
2) Create a directory like C:\savtemp, and then in the sav.nsf settings database on the Threat/Security risk tab set the "Directory for temporary files" to use this new temp directory for SMSDOM. Please ensure that the redirected folder is excluded by all AntiVirus or Backup/Restore software.

 


Applies To

Windows/2003 R2 5.2 [32-bit]
Domino Version   : Release 8.5.2FP1 HF3 (32-bit server)
SMSDOM 8.0.7.138