Unable to use Mouse in a remote connection, unable to move mouse pointer
Connection is successful each time but mouse pointer does not move
AntiVirus is Blocking PcAnwhere to function properly.
Customer should review antivirus settings.
- “ exclude TrustedApplication from checks “.
- add PcA to trusted applications and allow normal functioning.
Windows XP, Win 2000
with Chinese Character encoding Big5
Firewall turned off, AntiVirus : Kaspersky