Installation not supported by this processor type

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Article ID: 153823

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

During the uninstall of Symantec Endpoint Encryption (SEE)  through add/remove programs an error occurs. The error occurs for the SEE Framework and Full disk installation packages.

This installation is not supported by this processor type please contact your product manager

Cause

The 32bit installation package of SEE Framework and Full disk was installed on the 64bit Windows 7 operating system.

Resolution

 

Copied the 64-bit version of the SEE Framework software to the Windows 7 Professional system. Used the MISEXEC command line to force a package installation as outlined on page 82 of the installation guide. Reboot the system after the SEE Framework installation is complete.
 
Command Line:
MSIEXEC /i "[path]\Symantec Endpoint Encryption Framework[ x64].msi"
REINSTALL="ALL" REINSTALLMODE="VOMUS"
 
Note:  Substitute [path] with the actual path on the Manager Computer where the package was copied to, and where [ x64] optionally specifies the 64-bit package version.
 
 
 

 


Applies To

Windows 7 Professtional x64-64bit operating system

Attachments

SEE-FD 7.0.8 Installation Guide.pdf get_app