When registering a new EAHD user, the message "Update Settings Failed" is received

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Article ID: 153779

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Updated On:

Products

Endpoint Encryption

Issue/Introduction

When registering a new EAHD user, the message "Update Settings Failed" is received

Resolution

Description Details:
When trying to register a new user in EA Hard Disk, the message "Update Settings Failed" is received.

This solution applies to all versions of EA Hard Disk.

Solution:
Locate the .msi files you used for the installation of the EA Framework Client and the EA HArd Disk Client.

IMPORTANT: If using a command line results in any errors, try to run the same command from a batch file.

1. Invoke the Windows Installer with the following command line parameters: MSIEXEC /i "[path]\Encryption Anywhere Framework Client.msi" REINSTALL="ALL" REINSTALLMODE="vomus"

where [path] is the actual path on the client computer where the package was copied to.

2. When the Windows Installer finishes executing, the upgrade for the Framework client will be installed. If you are prompted to restart your computer, select "No". The next step will be to install the upgrade for the Hard Disk client.

3. Invoke the Windows Installer with the following command line parameters MSIEXEC /i "[path]\Encryption Anywhere Hard Disk Client.msi" REINSTALL="ALL" REINSTALLMODE="vomus"

4. When the Windows Installer finishes executing, if a dialog prompting you to restart the computer displayed, click "Yes".