This article shows some general troubleshooting steps with PGP Messaging in an environment with the Symantec Encryption Management Server.
Your first stop are the mail logs. They display information regarding email messages for clients, including mail proxy activities, Key lookups, policy matching and resulting actions. They may give you additional help about some common issues.
To view the mail logs:
Common issues that you may face:
Mail Queue gets filled:
To view the Mail Queue:
Mail does not get encrypted or processed at all:
If that does not resolve your issue, you may contact the technical support at any time.
Symantec Encryption Management Server (formerly known as PGP Universal Server)