Using PGP Whole Disk Encryption with the Microsoft Windows XP Recovery Console

Products

• Symantec Products

Issue/Introduction

If you use the Windows XP Recovery Console for administration purposes, you must install the PGP WDE drivers to the Microsoft Windows Recovery Console when the disk is encrypted otherwise the Recovery Console can not be used.

Resolution

Note: To authenticate users using Windows PE or BartPE, you must use passphrase users. Token or TPM users are not supported.

Caution: Install these drivers after PGP Desktop is installed and the disk encrypted with PGP WDE.

To install PGP WDE drivers to the Windows XP Recovery Console

1. Install PGP Desktop.
2. Obtain and install the Windows Preinstallation Environment tools from the PGP Support KnowledgeBase.
3. Copy the PGPstart.exe and PGPpe.exe files from the zipped file into your PGP Desktop installation directory (usually, C:\Program Files\PGP Corporation\PGP Desktop).
4. Start a command prompt and change to your PGP Desktop directory.
5. Run the pgppe command as follows:
   
   pgppe /cmdcons

To remove drivers from the Windows XP Recovery Console

Run the pgppe command as follows:

pgppe /cmdcons /remove