The PGP Software Development Kit Service crashes when you right-click or delete

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Article ID: 153223

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Updated On:

Products

Symantec Products

Issue/Introduction


When you attempt to do any of the following in Windows Explorer, the PGP Software Development Kit Service crashes:
 

  • right-click on a file
  • right-click on a folder
  • right-click on a drive
  • delete a file
  • delete a folder

When the crash occurs, the following error message appears:

PGP Software Development Kit Service has encountered a problem and needs to close...

 

Resolution


 

Cause

This particular crash can occur anytime after the PGP Software Development Kit service (named PGPserv in the list of Windows services) has been stopped and restarted--even if the service has been stopped and restarted safely.

 

Workaround(s)

There are presently two known workarounds for this issue:

 

  1. To prevent the crash from occurring, do not intentionally stop or restart the PGPserv service.

     
  2. If the crash is occurring as described in the synopsis above, restart your computer.