Error message may vary, dependent on the connector.
Symantec Protection Engine
Windows or Linux host
Symantec Technical Support can offer you assistance with the SPE software itself, in regards to defects. Symantec Technical support may assist with any issues related to the API not functioning as expected, but cannot actually write the code. Assistance for API/third-party software is not guaranteed under any circumstance.
For information on the creation and/or implementation of the connector, please refer to the developer's guide for the version of SPE in use. If more information is needed, contact your Sales Representative or reach out to Symantec Consulting Services for specific programming advice.
For information on how to test the connectivity and scanning of a Protection Engine host for testing and/or comparison purpose via the Command Line Scanner, please refer to this article: Using the Symantec Protection Engine Command Line Scanner