While using IT Analytics, such as running processing a cube, errors occur in the IT Analytics Event Viewer window, such as "The job completed with failure."
The job completed with failure.
Exception: Object reference not set to an instance of an object: IT Analytics reports folder is empty, installation completed with errors.
Exception: A task with Guid is already running.
Various issues can result in errors appearing in the IT Analytics Event Viewer window. The most common are included below:
1. Using SQL Server Management Studio to connect to the database that IT Analytics uses, log into the Analysis Services under the Server type drop down list.
2. Click to open Databases > IT Analytics > Cubes.
3. Right click on the cube to run and select Process.
4. Click on the OK button.
5. Discuss any errors with your DBA or review Microsoft solutions, or, refer to the following article for more information on how to uninstall and reinstall an IT Analytics cube:
Error: "The job completed with failure" when trying to process an IT Analytics cube
If uninstalling the cube does not resolve the issue and it is believed that IT Analytics is at fault (the cube can be manually run in SQL), IT Analytics as a whole may need to be uninstalled. Perform this using the Altiris Console for IT Analytics 6 (in Configuration > Upgrade/Install Additional Solutions) or Symantec Installation Manager for IT Analytics 7.x, and also uninstall any report packs and documentation. Afterwards, verify that all IT Analytics references have also been uninstalled in SQL (completely delete the Databases > IT Analytics, after making any desired backups). Also verify that the Report Services no longer has references to IT Analytics as well by logging into that then going to Home > IT Analytics.
IT Analytics cubes fail to process
How to install, configure, use and troubleshoot IT Analytics
How to configure IT Analytics to connect to the SQL Analysis Services and SQL Reporting Services