Error opening NS console: The web application you are attempting to access on this web server is currently unavailable.

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Article ID: 153075

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Updated On:

Products

Management Platform (Formerly known as Notification Server)

Issue/Introduction

When attempting to open the NS 6.5 console the following error is thrown in the right pane:

 

Server Application Unavailable
The web application you are attempting to access on this web server is currently unavailable. Please hit the "refresh" button in your web browser to retry your request.

Cause

The Altiris virtual directory structure had been changed to reference .NET 2.0.50727, which is not compatable with NS 6.x

Resolution

- Open IIS Manager.
- Under Default Web Site right click on the "Altiris" virtual directory and select "properties"
- Select the "ASP.NET" tab
- Verify that version 1.1.4322 is selected.
- To make sure that the "Altiris" framework is registered with the proper version of .NET run the following command:

C:\Windows\Microsoft.NET\Framework\v1.1.4322\aspnet_regiis -lk

Anything with "W3SVC/1/Root/Altiris..." should be registered to 1.1.4322


Applies To

Symantec Management Platform 6.0 SP3 R13