In the course of troubleshooting an issue on an Apple Mac computer, the Support representative has asked for technical information about the computer. There is not currently a SymDiag Tool for Mac, but the GatherSymantecInfo tool described below can be used with all Symantec Products on Mac.
For issues involving WSS Agent or Unified Agent use wssa-diag.sh.
On a Mac computer, the GatherSymantecInfo tool will gather technical information specific to Symantec products.
Please submit the SymantecInfo.zip file to Support for review. NOTE that there is data that this tool does not yet collect automatically and should be copied manually and included in your submission for the best picture of whatever technical issue is at hand. Please see Useful data NOT collected by GatherSymantecInfo at bottom of this section
The following information is shown in this report:
Useful data NOT collected by GatherSymantecInfo
After running GatherSymantecInfo, it may be helpful to archive it with other useful data:
sudo lsof -p `pgrep SymDaemon` > ~/Desktop/lsofSymDaemon.txt
sudo tar -cf data.tar SymantecInfo.zip lsofSymDaemon.txt # only first tar command uses -c(reate); subsequent use -u(pdate)
sudo tar -cf data.tar /Library/Logs
sudo tar -uf data.tar /Library/Application\ Support/Symantec/Silo/MES/SMC
sudo tar -uf data.tar /Library/Application\ Support/Symantec/Silo/MES/SymUIAgent/Logs
sudo tar -uf data.tar /var/log/system.log*
sudo tar -uf data.tar /private/tmp/epmpmac*
gzip data.tar # will replace data.tar with data.tar.gz on Desktop - upload this to your support case