Adding software to the Symantec Whitelist

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Article ID: 152428

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Updated On:

Products

Endpoint Protection

Issue/Introduction

As a software developer, you would like Symantec to whitelist your software.

Resolution

Symantec no longer offers a general option for ISVs to whitelist their software proactively. If a detection is seen, vendors are welcome to submit the file as a false positive through the False Positive Portal.

For Premium Enterprise customers, Symantec offers an opportunity to reduce the possibility of false positives by adding new releases to a whitelist that Symantec maintains of known good software.  Customres with a Premium contract can contact their Technical Account Manager (TAM) for details.

Please note that Symantec offers our Premium contract customers this service to reduce false positives, but cannot guarantee that false positives will not occur. Decisions made by Symantec are also subject to change depending on a variety of factors that include, but are not limited to, alterations in the software, distribution of the software, or vulnerabilities in the software to misuse by the publisher or others. Symantec may also change its classification criteria and policies over time to address the constantly evolving security landscape.

The recommendations in the following document may also help software developers avoid false positives:

Insight Deployment Best Practices
http://www.symantec.com/docs/DOC5077