Runtime error on the Notification Server due to Authentication
Updated On:27-09-2006 08:32
Management Platform (Formerly known as Notification Server)
Runtime error displayed on the Web console.
Server Error in '/Altiris/NS' Application Runtime Error
Description: An application error occurred on the server. The current customer error settings for this application prevent the details of the application error from being viewed.
Details: To enable the details of this specific error message to be viewable ton the local server machine, please create a <customErrors> tab within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag shoule then have its "mode" attribute set to "RemoteOnly". To enable the details to be viewable on remote machines, please set "mode"to "Off".
Notes: The current error page you are seeing can be replaces by a customer error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
On the Notification Server, go to <Install Path>\Program Files\Altiris\Notification server\
Open up the file named 'web.config' in a text editor.
Find the <customErrors> section and change the mode from "On" to be "Off" (This is case sensitive)
Save the file and open the Notification Server Console.
After this has been set, you may get an error regarding to bad credentials. It may be necessary to edit the web.config file again and edit the section <authentication mode="Windows" /> where the line stated (impersonate = "true"). Change the attribute "true" to "false". It should be in lower case.
Open the Web browser again, and it will pop up with "failed to configure database..." Click OK and apply the proper credentials again. Click Next and the process should resolve the situation (Use existing database). It is not necessary to go back again to the web.config to change the settings from "false" to "true" as it will be changed automatically.