You execute a Ghost Console clone task that includes the Deploy Anywhere option. You notice that the Deploy Anywhere step of the task is reported as successful but after the computer reboots to go into Windows, you get a 0X0000007E error message. You need to know how to resolve this issue.
Microsoft reports the following as the cause for this issue: "This problem occurs when a System Preparation (Sysprep) image is created on a computer that uses an Intel processor and is then deployed to a computer that does not use an Intel processor. Most computers include an image that the manufacturer created by using the Sysprep tool. Sysprep lets the computer manufacturer generate an image that can be used on different computers. The problem . . . may occur if the original Sysprep image for Windows XP Service Pack 1 (SP1), for Windows XP SP2, or for Windows XP SP3 is created on a computer that uses an Intel processor and is then deployed on a computer that does not use an Intel processor. In this configuration, the Intel processor driver (Intelppm.sys) may try to load after the computer is upgraded to Windows XP SP2 or to Windows XP SP3. The driver does this because an orphaned registry key remains from the original Sysprep image. "
Symantec has provided a solution for this issue. To obtain the solution, please contact Customer Support at 1-800-927-4017. You will need your support contact ID available when calling in.
Microsoft has also provided two possible resolutions for this issue. You can find them at the following URL:
The first method can be implemented into your Ghost image so that the restore process is uninterrupted. To automate the fix, proceed as follows from the computer that has the Ghost software installed: