What files will Symantec Ghost Support need to troubleshoot my issue?
Gather the following Ghost Console server logs:
Gather the Console Server NFO File
Gather the Console Server Error Log
How to gather the Task Scenario file from the Ghost Console.
Other Ghost server logs to gather.
From the Ghost installation directory. (C:\Program Files\Symantec\Ghost by default)
Gather the Client system logs.
To gather the Client NFO file for Windows 7 and earlier.
To gather the Client NFO file from a Windows 8 machine
To gather the client log file.
Other logs and files that may be requested by support in order to troubleshoot specific Ghost issues.
To export a copy of the application event log.
If you are asked to create a AITrace.log
how to generate an AITrace.log file to troubleshoot problems with AutoInstall.