When pcAnywhere is uninstalled, it resets a registry key that disables DCOM services.
Applications that require DCOM services to communicate will fail to connect to a remote system. Some examples of this are Microsoft Remote Assistance and Symantec Backup Exec System Recovery.
As part of the uninstall process, DCOM is disabled in earlier versions of pcAnywhere. However, it is not uninstalled.
This is a known issue and has been resolved in the latest versions of pcAnywhere, such as pcAnywhere box version 12.5 with SP1, SP2, and SP3. In the Solution version of pcAnywhere, this issue is resolved in version 7.1 SP2.
If DCOM services are required on your computer after the uninstall of pcAnywhere, the following modifications can be made to re-enable DCOM:
If the issue is widespread, then consider setting this registry key through a Group Policy Object or other means of automation.
This behavior exists in the pcAnywhere box product up to version 12.5 build 442. It also exists in the following versions of pcAnywhere Solution: 7.0 and 7.1 SP1.