The following error is observed on Windows Server 2000 running Terminal Services: "Symantec Endpoint Protection service terminated unexpectedly" when Symantec Endpoint Protection MR2-MP2 or MR3 are installed. The Task Manager shows that the ccSvcHst.exe is capturing 70% or more of the CPU.
Application Event log shows: 'ccSetMgr' and 'ccEvtMgr' service (ccSvcHst.exe) starting and stopping repeatedly.
System Event log shows:
Event ID: 7031
Source: Service Control Manager
Description: The Symantec Endpoint Protection service terminated unexpectedly. It has done this x time(s). The following corrective action will be taken in 10000 milliseconds: No action.
This problem is fixed in Symantec Endpoint Protection 11.0.4000.2295 (MR4). For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x.