When exporting the Monitor Log data after sorting by certain column headers, the query fails to retrieve and export the data for the user. "Query Failed" message is displayed in the new window.
Query failure when exporting Log data.
Prior to exporting the data one of the following column headers had been clicked in an effort to sort the log data by the header:
This problem is fixed in Symantec Endpoint Protection 11 Maintenance Release (MR) 4. For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection.
If the implementation of SEP 11 MR4 is not currently possible, the below steps can be used as a workaround: