When logging on to the Symantec Endpoint Protection Manager (SEPM) console the login stops without any error message. The window cannot be closed and the login does not complete. Task manager must be used to stop the process. There are no errors for this event in the event viewer . A test of the Open Database Connectivity (ODBC) Connection fails.
The cause for this issue is that the SEPM is not able to communicate to the database.
Make sure that the ODBC Connection Is successful
Steps to Test ODBC Connection in case of Embedded (Sybase) database
Steps to Test ODBC Connection in case of SQL database
Note: For 64-bit servers, SEPM installation registers with 32-bit ODBC DSN which is stored in the WOW6432Node registry hive. To open the 32-bit ODBC connector, run odbcad32.exe from the Windows\SYSWOW64 folder.