After applying a new feature set for Symantec Endpoint Protection clients in a Group, the RASMAN registry backups are replaced with the path "C:\Program Files\Symantec Client Security\Symantec AntiVirus\SymRasMan.dll" instead of the original path "%SystemRoot%\System32\rastls.dll". When the Symantec Endpoint Protection client is uninstalled using Add/Remove Programs or CleanWipe the "ConfigUiPath, IdentityPath, InteractiveUIPath, and Path" string values are not restored with the original path to "rastls.dll" because the backup string values "ConfigUiPathBackup, IdentityPathBackup, InteractiveUIPathBackup, PathBackup" are incorrect and do not allow the Remote Access Service to function properly.
This issue can also occur when updating the Symantec Endpoint Protection client to a newer build.
The following error may be one of several errors that occur when Remote Access Service fails:
This problem is fixed in Symantec Endpoint Protection 11.0.2 Maintenance Release 2. For information on how to obtain the latest build of Symantec Endpoint Protection, read Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x.
To work around this problem, restore the registry string values with the following variable path to rastls.dll: