In April 2018, Symantec launched a new Entitlement Management Capability called the Account Based Entitlement View (ABEV), located within the My Products tab in MySymantec.
In the example customer cycle shown below, Bill @ Acme Inc purchases a licence for Symantec Endpoint Protection (SEP) via Reseller Skynet. Symantec fulfills the order by sending the welcome letter (which contains the serial number) and the licence key of the newly purchased asset to the appropriate contacts.
Contacts listed under the ‘End Customer’, ‘Ship To’ and ‘Reseller’ accounts on the order will be automatically provisioned in MySymantec enabling them to see the newly purchased asset in their ABEV. The contact will then need to create a Symantec Single Sign On account (also known as an NSL account) with their email address before accessing MySymantec.
Other contacts associated to those same accounts in MySymantec will also be able view the asset in their ABEV.
Typically, a reseller contact will see the following assets in their ABEV
This is illustrated by the diagram which shows the ABEV of a reseller contact for orders transacted by that reseller on behalf of their end customers. In the example, Skynet have transacted the following orders
As a result, a reseller contact will see all the above entitlements in their ABEV grouped under the appropriate accounts. An example ABEV is for a reseller contact is shown below:
Each account site and its corresponding asset are displayed in the ABEV i.e. Acme Inc has three serial numbers, Farm Foods and Globex Corp have one serial number each and SkyNet also has three serial numbers (purchased for its own internal use).
The ABEV for a reseller will only show assets purchased on orders between an end customer and the reseller.
In the example above, Acme Inc may have purchased entitlements from other resellers however these will not be visible in the ABEV for Skynet contacts.
Similarly, the ABEV for other resellers who have sold products to Acme Inc will not show any Skynet related products.
An end customer has two options for supporting the hardware and software elements of an asset:
Each option has a set of access permissions that determine who can view that asset and what type of transactions they can carry out via their ABEV.
The following table details the access permissions for an asset with direct support from Symantec
For direct support, an End Customer contact has complete access to all ABEV capabilities whereas the ‘Bill To’ account contact has none.
At the same time, the Reseller and ‘ShipTo’ account contacts can only carry out the following:
View the entitlements in their ABEV
Download software, generate licence files.
Add-Ons/Upgrades/Appliance Swap/Content download and support case management
For Japanese customers with direct support, only the End Customer contact has complete access to all ABEV capabilities. The ‘Reseller’ , ‘Ship To’ and ‘Bill To’ contacts have no visibility.
For hardware appliances with Secure One Support, the support partner has complete access to all ABEV capabilities since it is their responsibility to provide all support for the appliance.
The end customer can only carry out the following:
The ‘ShipTo’ , ‘Bill To’ contacts do not get any access to the appliance i.e. they do not see the asset in their ABEV.
The Reseller contacts will not see the asset in their ABEV if it has hardware support from a Secure One Support Partner (SOSP)
The permissions are the same for Japanese customers with Secure One Partner Support – this contrasts with the permissions for Japanese customers with direct support as detailed in the previous section.
Looking at scenario at the start of the document, Acme Inc have purchased a Proxy SG appliance (serial #1) via the reseller Skynet Inc together with software support provided by Proton Corp and hardware support provided by Neutron Inc
For this scenario, the access permissions for each contact is as follows:
For more details on the ABEV changes to ‘My Products’ tab, please refer to the MySymantec training link https://support.symantec.com/en_US/quick-links/online-portal-resources.html#opr_video