This FAQ is relevant only to select Partners located in certain countries that are in the process of migrating to a Symantec Local Sales Operating (LSO) Model. Account Managers will reach out to impacted Partners as appropriate to provide more information on the transition.
A Local Sales Operating (LSO) Model is where a local company directly procures products and services for sale to end customers in-country. Symantec has decentralized operations in certain countries that are part of our regional sales companies currently operated and managed by Symantec Limited for the EMEA region, and Symantec Asia Pacific Pte. Ltd. for the APJ region.
Under this model, sales of products and services to select Partners are mainly operated and managed by a Symantec company located locally in the same country as those Partners for the countries that have moved to an LSO Model.
Symantec initially implemented the LSO Model for transactions involving various Enterprise Products in several countries in April 2018. As of August 13, 2018, Email Security Services (formerly MessageLabs/.Cloud) will be purchased via LSO Model.
The LSO Model is followed in France, Italy, Spain, UK and Australia. The corresponding Symantec companies are listed below. These companies act as the Local Selling Entity in their respective country:
The following price lists and currencies are accepted by companies adopting the model:
Invoice headers will display the legal entity name, entity address and entity bank account information based on the Local Selling Entity. In addition, invoices issued for Email Security Services will include a local VAT ID based on the applicable Local Selling Entity and may charge local VAT rates depending on the Partner’s Bill-To Address.
Any invoices issued prior to August 13, 2018 should be paid to the Symantec entity which issued the invoice. In the case of EMEA and APJ, Symantec Limited/MessageLabs Ltd. and Symantec Asia Pacific Pte. Ltd., respectively, should be entitled to the cash remittance. Partners should check the entity on the invoice and pay accordingly.
In April 2018, Symantec requested that some Partners set up new Supplier Profiles in order to begin placing orders for Enterprise Products other than Email Security Services through the LSO Model. If a Partner completed the setup of a new Supplier Profile for the appropriate Local Selling Entity in April, they should use the same LSO Supplier Profile (e.g., Symantec France Supplier Profile) to purchase Email Security Services after August 12, 2018. Remittance information for the Local Selling Entities provided in April will apply post 12 August.
However, any Partners who did not create a Supplier Profile for the appropriate Local Selling Entity in April must do so before August 9, 2018. Information on remittance addresses and bank account information for Email Security Services ordered in the new Local Selling Entities will be provided in July for Partners.
For Partners with Legacy Transactions placed prior to August 13, 2018, future billing arrangements will be automatically routed to the appropriate Local Selling Entity if applicable. You may need to amend existing POs pertaining to these orders to reflect the new Symantec entities to ensure that there are no delays in processing Partner payments to Symantec.