Can't sign in with your VIP credential ID? Try this:
Contact your organization help desk or IT support team. They have access to the tools to help register, reset, login, activate, replace, reinstall, delete, or unlock your credential, username, or password. If further assistance is needed, authorized VIP administrators within your organization can contact Broadcom directly.
If you are the VIP Administrator for your organization, contact VIP Support for VIP administration help: https://support.broadcom.com/security. Have your VIP jurisdiction hash and support ID ready.
If you no longer have access to the 2FA credentials (SMS, voice, email, VIP token, etc) initially set up on your account, contact your internal help desk or the support team of the resource you are attempting to log into. This includes WSS, ESS, SEP Cloud, or any portal protected with login.norton.com. Mappings between you and your credentials are not managed by the VIP support team.
For your protection, VIP credentials are designed to be single-use. Uninstalling the software will permanently remove the credential ID from the device, and reinstalling or restoring the device from a backup will generate a new credential ID. If your organization has implemented additional safety measures, a credential ID may be re-generated if potential risks are detected on the device (i.e., existing operating system transferred to a new machine, phone wiped, or 'jailbroken', extreme traveling patterns, device tampering, etc.).
Only your organization or company help desk can unlock a locked credential.
If you are a VIP administrator, another VIP administrator with proper rights can make the changes for you. To test your credential, click here: https://vip.symantec.com/.
Test your VIP credential at https://vip.symantec.com/.
Registering a new or existing credential varies for each organization. Your help desk can assist with registering your credential or direct you to a self-registration portal.