In Symantec Endpoint Encryption 8.2.1 and earlier versions of the software you can click Recover in the tabular reports in Symantec Endpoint Encryption Management Server to export the .dat recovery file from a selected client computer. This file can then be used as a means to recovery a failed computer, which has been encrypted. This feature is not included in Symantec Endpoint Encryption 11 clients.
A Feature Request has been submitted for recovery via .dat for Symantec Endpoint Encryption 11
Symantec Corporation is committed to product quality and satisfied customers. Technical Support filed a Feature Request to add the functionality listed above. This Feature Request is currently being considered by Symantec Corporation to be addressed in a forthcoming version of the product.
There is no guaranteed date for this request from the Encryption Product Management team, or the Encryption Engineering team at this time. Please be sure to refer back to this article periodically as any changes to the status of the request will be reflected here. You can also subscribe to this article to receive notification when it is updated.
To have your organization added to the list of companies that desire this Feature Request, please contact technical support.