The purpose of this article is to provide MSS clients with guidance on creating sub-organizations.
Detailed in the MSS Operations Manual, V.6, MSS clients use organizational hierarchy (OH) to divide the environment being monitored into manageable parts, which may be based on business unit, segments, geography, etc. as needed. Each individual part of the OH will be assigned its own monitored networks, security devices, logs and POCs. Contacts assigned to a specific organization are able to see the requests, incidents, and devices for their own organization and for their sub-organizations; however, the sub-organization cannot see up the hierarchy.
You can create up to three levels in a hierarchy.
New clients wishing to establish sub-organizations should coordinate with their account team, Service Manager, and Onboarding Engineer during initial setup and before actual onboarding of devices begins. This will help to avoid duplicating onboarding efforts. However, if you wish to create sub-organizations after start of service, please review the steps for existing clients on creating sub-organizations.
Existing clients who wish to setup sub-organizations can submit a service request via the MSS Portal by navigating to the New Request option:
In the event that a client has created a sub-organization and will want to onboard new devices, a client portal administrator or designated point of contact should contact the client’s MSS Service Manager. Clients should confirm with their MSS Service Managers if they have the capacity available to onboard additional devices under their current MSS entitlements. The Service Manager will coordinate with the client and the client’s assigned Onboarding Engineer for the scoping, CI creation, and onboarding new devices.