I. URLs pointing to the ServiceDesk server must match (http://<SN/FQDN>, no port numbers) in all following locations. The same URL will also have to be used to access Portal.
Note: most, if not all, of these settings are based on the Base URL value entered at ServiceDesk/Workflow install.
II. On client (browser) side, passthrough authentication must be configured correctly:
III. Windows Authentication module needs to be installed on SD/WF server among IIS security features.
IV. There have been known issues:
These issues are fixed in the 7.5.3001.43 WFSD Rollup (or newer). If you encounter these issues, please contact Symantec Technical Support and reference this KB article.